Refund policy

Return and Refund Policy

Effective date: June 29, 2026

Thank you for shopping with AP Vinyl Designs. Because many of our products are custom made, personalized, printed, engraved, sublimated, or produced after an order is placed, our return policy depends on the type of item ordered.

Please review your order carefully before checkout. If you have questions about sizing, personalization, artwork, product details, or timing, please contact us before placing your order at sales@apvinyldesigns.com.

Custom, Personalized, and Made-to-Order Items

Custom items, personalized products, engraved items, school or team apparel, fundraiser items, print-on-demand products, and made-to-order apparel are final sale and cannot be returned or exchanged unless there is a mistake on our part or the item arrives damaged or defective.

This includes, but is not limited to:

Custom apparel
Personalized shirts, hoodies, sweatshirts, hats, bags, or accessories
Laser engraved products
Sublimated products
School spirit wear
Team, group, or fundraiser orders
Print-on-demand or production partner items
Products with names, numbers, logos, custom text, custom artwork, or customer-provided designs

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at sales@apvinyldesigns.com.

Please include:

Your order number
A description of the issue
Clear photos of the item
Photos of the packaging, if the package was damaged during shipping

If the issue was caused by our error, we will work to make it right. Depending on the situation, this may include a replacement, correction, store credit, or refund.

Customer-Provided Errors

We are not responsible for customer-submitted errors, including but not limited to:

Misspelled names
Incorrect dates
Wrong sizes
Wrong color choices
Incorrect shipping addresses
Low-quality uploaded artwork
Incorrect customization details
Mistakes approved on a proof

Please double-check all details before submitting your order or approving a proof.

Size Exchanges

Because many apparel items are made to order, we generally do not accept size exchanges. Please review product descriptions and size charts before ordering. If you are unsure about sizing, contact us before placing your order.

Eligible Non-Custom Items

For eligible non-custom items, returns may be accepted within 14 days of delivery if the item is unused, unworn, unwashed, and in its original condition.

Return shipping costs are the customer’s responsibility unless the return is due to an error on our part. Original shipping charges are generally non-refundable unless the issue was caused by us.

Cancellations

Orders may be cancelled only if production has not started. Once an order has entered production, been customized, printed, engraved, sublimated, prepared, or submitted to a fulfillment partner, it cannot be cancelled.

Refunds

Approved refunds will be issued to the original payment method when possible. Processing times may vary depending on your bank, card issuer, or payment provider.

Refused or Returned Packages

If a package is refused, returned due to an incorrect address, or returned because it was not picked up from the carrier, the customer may be responsible for additional shipping charges to resend the order.